Contact Us
Got a question about a casino we've reviewed, spotted something that needs updating, or thinking about working with us? This page tells you how to reach Non Gamstop Casinos and what to expect once you do.
What we can help with
We cover casinos not on GamStop, including how they operate, what they offer and how they compare against each other and against UKGC-licensed sites. If your query fits one of the categories below, contacting us is worthwhile:
- Corrections or updates to a review, bonus term or offer listed on the site
- Questions about how we rate and rank the casinos we cover
- General queries about how sites not on GamStop work, including licensing and payments
- Media, partnership or advertising enquiries
- Feedback on the site itself — broken links, unclear content, or anything else that gets in your way
What we can't help with
We're an independent research and review site, not an operator. That means there are limits to what we can do:
- We cannot access, manage or close your account at any casino listed on the site
- We cannot process deposits, withdrawals or bonus claims on your behalf
- We cannot resolve a dispute you're having with a specific operator — that has to go through the casino's own support team, and where relevant, its licensing authority
- We are not able to offer financial, legal or medical advice
If your issue is with gambling behaviour rather than the site content, our Responsible Gambling page has information on support options and self-exclusion, including the distinction between GamStop and the exclusion tools offered directly by individual operators.
Before you get in touch about a specific casino
A lot of queries we receive are about individual operators — bonus terms, payment speed, or why a site sits where it does in our rankings. To save you time, a few things are worth checking first:
- Read the full terms attached to any welcome offer directly on the operator's own site — wagering requirements, maximum bet limits and game restrictions all sit outside our summary
- Check our Non Gamstop Casinos UK 2026 guide, which covers how we compare operators on payments, games and licensing in more depth
- If your question is about our editorial process, our About Us page explains how we research and rank the sites featured here
If you've done that and still have a question we haven't answered, we'd rather hear from you than have you guess.
How we handle enquiries
We read every message that comes in. Corrections and factual queries are prioritised, since keeping information accurate matters more to us than response speed. Partnership and advertising enquiries are handled separately and may take longer, particularly around bonus terms or ranking placement questions — as always, commercial arrangements do not buy a better position in our comparisons.
We're a small editorial operation rather than a customer service desk for any of the operators we list, so please bear that in mind if your query needs an urgent account-level fix — that has to come from the casino directly.
A note on responsible gambling
If you're reaching out because gambling has started to feel like a problem rather than entertainment, please don't wait on a reply from us before taking the next step. Our Responsible Gambling page lists organisations that offer confidential support, and explains the tools available for managing play, including those outside the GamStop scheme. All gambling on this site is intended for adults aged 18 and over.
Ready to reach out?
Whatever the reason for getting in touch, be as specific as you can — the casino name, the page you were reading, or the section you think needs a second look. It helps us get back to you with something useful rather than a holding reply. And if your question is really about which casino suits you best, our full comparison guide is often the quicker answer.